What are the delivery times?
Your orders are processed within 1 to 3 business days, then shipped. Delivery time is generally 7 to 20 business days depending on your location. A confirmation email with a tracking number will be sent to you upon shipment.
Do you ship worldwide?
We ship to most countries. If your country does not appear during checkout, it means we do not yet ship to your location, sorry for any inconvenience.
Is delivery included?
Delivery fees are calculated at checkout based on your address. Free delivery is available for all orders equal to or greater than €50.
How do I track my order?
A tracking number will be sent to you by email upon shipment. You can track your package directly via the provided link or through your NOVAE customer account.
Why is my order taking longer than expected?
Our products are shipped from our partner processing centers, which may occasionally lead to additional delays (customs, order volume). If your order exceeds 25 business days without an update, please contact us, and we will find a solution.
Can I return an item?
Yes, you have 14 days after receipt to contact us if the item is not suitable for you. Please refer to our refund policy for all conditions related to a return.
How long does it take to get reimbursed?
Once your request has been approved, the refund will be issued within 5 to 10 business days to your original payment method.
How do I choose my size?
A size guide is available on each product page. If you are unsure between two sizes, we recommend taking the larger size.
Are the colors true to life?
While we strive to accurately represent our products, slight color variations may occur depending on your screen settings.
How to contact us?
By email at store.novaee@gmail.com, via our contact page, or via live chat.